Privacy Policy

Office 172,

6 new union street,

Coventry,

CV1 2HN

Info@grapehealth.co.uk

02476 996864

Grapehealth respects your privacy and is committed to protecting your personal data.

When browsing our website you will be presented with information about the placing of cookies. During browsing, no personal data is collected without notice.

Once you create an account or place and order, then the collection of some data becomes necessary. We do so in accordance with online best practices, within SSL secured areas and using secure encryption.

We only collect data that is required to provide the fulfilment of your order, in line with the service that our e-commerce website provides.

We would also like to provide clear details and clarification of how your data is stored and used.

You have right to make a complaint at any time. We would like to deal with your concerns at first instance. Please contact us by the above email if you need to make a complaint or have any concerns.

Here is a link to the European Online Dispute Resolution Platform. https://ec.europa.eu/consumers/odr/main/?event=main.trader.register

We do not include or offer third-party products or services on our website.

Our website may however; include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit

We collect the following data during account creation, or the placing of an order through our website

Personal Data
Name
Email Address
Billing Address
Date of Birth
Delivery Address
IP Address
Telephone number
Products ordered

The processing and handling of this data will always be in line with the General Data Protection Regulation (GDPR),

We take every measure to ensure the security of your data stored on our websites server as well as how your data is handled while processing your order or dealing with customer service matters from our offices as well as for accounting.

We do not share your data with any third parties.

We also have a legal responsibility to maintain records of sales made, for accounting purposes.

You will receive order update / status emails from us regarding your order sent to the email address provided.

All customers are able to change the “Personal Data” for your account.

We offer all customers the ability to request, by email, the deletion of their customer account. We will action this upon request and remove your details from our website and server. Although records of orders already made will be maintained within accordance of our legal responsibility to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will keep your personal data for as long as you have an account with us and following closure of your account or following our response to your query. However, where we have a statutory obligation to keep the personal data for a longer period or where we may need to keep your personal data for a longer period in case of a legal claim or dealing with ongoing queries or complaints, then the retention period may be longer.

You have a number of rights in relation to your personal data. You have the right within certain parameters, to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you would like to exercise any of the rights set out above, please contact us using the contact details above.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.